Last Updated: June 15, 2024
At CryptoInsight, we strive to provide high-quality premium content, subscription services, and digital products. We understand that there may be instances where a refund is appropriate, and we have developed this policy to outline the circumstances under which we offer refunds.
This Refund Policy applies to all purchases made through our website at cryptoinsight.com, including premium subscriptions, digital reports, webinars, courses, and any other paid products or services we offer.
By purchasing any product or service from CryptoInsight, you agree to this Refund Policy. Please read it carefully before making a purchase.
Some of our subscription plans may offer a free trial period. If you cancel your subscription during the trial period, you will not be charged.
For monthly subscriptions, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with your subscription within the first 7 days, you may request a full refund. After this 7-day period, we do not offer refunds for the current billing period, but you can cancel your subscription to prevent future charges.
For annual subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your subscription within the first 14 days, you may request a full refund. After this 14-day period, we may offer a prorated refund for the unused portion of your subscription at our discretion.
You can cancel your subscription at any time through your account settings or by contacting our customer support team. Cancellation will stop future billing, but you will continue to have access to the subscription benefits until the end of your current billing period.
For one-time purchases of digital products (such as reports, guides, or courses), we offer a 14-day money-back guarantee from the date of purchase. To be eligible for a refund, you must meet the following conditions:
The following products and services are non-refundable:
To request a refund, please contact our customer support team using one of the following methods:
When requesting a refund, please provide the following information:
We aim to process all refund requests within 5 business days of receiving a valid request. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Once your refund has been processed, you will receive an email confirmation. If you do not receive this confirmation within 10 business days of your refund request, please contact our customer support team.
If you experience technical issues that significantly impact your ability to access or use our products or services, please contact our support team immediately. We will work with you to resolve the issues, and if we are unable to do so, we may offer a full or partial refund at our discretion, even outside the standard refund period.
If you accidentally make a duplicate purchase, please contact us as soon as possible. We will refund the duplicate transaction after verification, regardless of the standard refund period.
If you believe that an unauthorized purchase has been made using your account, please contact us immediately. We may require documentation or additional information to verify the unauthorized transaction before processing a refund.
We reserve the right to refuse refunds to customers who we determine are abusing our refund policy, such as requesting frequent refunds or showing a pattern of purchasing and refunding products to access content without payment.
Special promotional offers, heavily discounted products, or limited-time offers may have different refund policies, which will be clearly communicated at the time of purchase.
For products or services provided by third parties through our platform, the refund policy of the third-party provider may apply. We will make reasonable efforts to assist you in resolving any issues with third-party providers, but the final refund decision may be subject to their policies.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our products and services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us:
We are committed to resolving customer concerns fairly and promptly and will make every reasonable effort to address your questions or issues.